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John Kerr
John Kerr
18:43 29 Apr 24
My dealings with South Shore Diamond Exchange has been nothing less than fantastic! I have purchased multiple items and all have been perfect. I am sure my next visit will be just as good.
Shanna Allen
Shanna Allen
19:25 09 Feb 24
The folks at south shore diamond exchange are amazing. Been going there for years and have had nothing but the best experiences.I recently worked with Rob who was so personable and helpful and just a real pleasure to deal with. Will always give them my business!
Jack Parsons
Jack Parsons
17:46 25 Jan 24
We were looking for a ring for our nephew’s 21st Birthday. When my wife found one she liked on the S. Shore Diamond Exchange website, Courtney researched and patiently worked with her to order the one she wanted. We are extremely pleased with all aspects of the customer service and personal attention that Courtney provided before, during and after the sale. Thank you - we will certainly return!
Cait Graves
Cait Graves
17:48 06 Jan 24
Went to South Shore Diamond Exchange to choose a new setting for my engagement ring. I wanted to deal with a local business and not a chain. Rob was great at listening to what I had in mind but not showing me things that wouldn’t work with what I had. Found the perfect setting to give my original diamond an updated look. Very Happy
Moira Carpenter
Moira Carpenter
13:05 27 Dec 23
My experience was great! My salesperson Courtney was very helpful and knowledgeable for my engagement ring purchase. I love my ring!!. I just wish I knew about the 1/2 ct Diamond stud earrings that came free with the purchase of $2500.00 or more. My ring was much more than that. But overall I was very happy with my experience.
Ed Doyle
Ed Doyle
01:13 04 Dec 23
Had a wonderful experience dealing with South Shore Diamond Exchange. After discussing my objective for purchasing jewelry, I was provided with a range of styles and price points, all of which were great options to choose from. After selecting my preferred item, the delivery was completed promptly and professionally. Throughout the process the communication and customer focus was excellent. I strongly recommend this firm for anyone wishing a positive purchasing experience for beautifully designed jewelry.
Chris Waugh
Chris Waugh
17:06 25 Nov 23
I called on a tremendously busy Black Friday shopping weekend to ask if they could clean a ring and earrings which were not purchased at their store. My wife and I were gifting them to our granddaughter. They told us to come on over and they would see what they could do.Upon entering the store I was warmly greeted by a very pleasant female sales rep who turned me over to Rob who I believe is the owner of the business.He not only treated and welcomed me like a long time customer but he also cleaned the earrings and ring for me while I waited!! They are sparkling like new now!! Thank you ever so much for your generosity . Shop local folks…you’ll be glad you did!!! Thanks again!!
Jesse Whittaker
Jesse Whittaker
18:45 14 Oct 23
Impeccable experience doing business with these fine folks. Brought a family heirloom to get cleaned + add diamonds that had fallen out. Returned to me in immaculate condition. Followed by purchasing a suitable gold rope chain which would tolerate the weight of my pendant with their professional guidanceI won’t go to another jeweler as long as I’m on the south shore of MA. 10/10 highly recommend.
Ted Furlong
Ted Furlong
18:39 25 Aug 23
Visited SSDE for the first time today. What a fantastic store with a friendly knowledgeable staff. I needed an adjustment to an existing watchband (which they performed in just a few minuets). Great service - great staff!
John Parlon
John Parlon
20:01 08 Aug 23
I have purchased several pieces at SSDE and have been completely satisfied with not only the purchase but the EXCEPTIONAL service after the sale.I would always recommend consulting South Shore Diamond Exchange prior to your investment.
Raymond B
Raymond B
21:55 25 Jul 23
Working with the South Shore Diamond Exchange team was an absolute pleasure. I truly can not recommend them enough! I specifically worked with Courtney (who could not have provided better customer service) and my engagement ring came out absolutely perfectly. I did quite a bit of shopping around in this process and could not be happier that I chose to do business with Courtney and team. I assure you, you'll be glad you chose to work with them too.
Stephen Grey
Stephen Grey
15:23 25 Jun 23
For our 30 wedding anniversary we met with Will and had a very nice experience,He was great to work with and we picked out a couple of rings and my wife is totaly satisfied with her selections the service was exceptional we highly recommend checking them out!Thank you Will look foward to working with you in the future.
Eva Panciocco
Eva Panciocco
18:48 24 Jun 23
Loved this place!! They custom made my wedding band that perfectly fits my marquise-cut engagement ring. Their prices are fair for great quality!
Jamie Irving
Jamie Irving
18:39 12 May 23
I absolutely love this place! I brought in my wife’s engagement ring to get custom fitted for a wedding band and they were awesome! It came out amazing and fit perfectly. The customer service I’ve received from Rob and Courtney is top notch!I’ve been back again 5 years later to upgrade my wife’s ring and to get my son a charm and still highly recommend them! They are so knowledgeable and very patient! Thank you Courtney and Rob for being out go to jewelers !
Robbin Mcmorrow
Robbin Mcmorrow
22:50 12 Jan 23
I had a great experience here with Courtney. She is very knowledgable, professional & kind. She helped make my experience repairing my wedding ring very smooth. I was very pleased when I picked it up. She delivered everything that was discussed & my ring looks amazing! I highly recommend Courtney for all of your jewelry needs!
John G
John G
22:36 23 Dec 22
My wife and I are about to celebrate our 30th anniversary so I decided it was time to buy her a Diamond ring since I didn’t do this at our 25th. My wife is one of the most humble, kind, and selfless people on this planet so it was important for me to pick out the perfect ring for her. I went to 2 different “big name” jewelers to try and pick out the perfect ring but both times I walked away feeling like I was talking to a car salesmen not a Jeweler. It wasn’t until I found this place called South Shore Diamond Exchange where I met Courtney and Charlie. Both were so kind, authentic and neither of them had any intention of high pressure sales tactics like the other big name Jewelers. It felt so nice for both my wife and I to know that South Shore Diamond Exchange truly and authentically had our best interest in mind, they are truly a Diamond in the Rough in the Jewelry business. After the sale, Charlie, Courtney and Rob were so happy that we were happy and both my wife and I could feel it, it was authentic. If anyone is looking to purchase jewelry for a loved one, I highly recommend SS Diamond Exchange in Pembroke. check them out, you’ll see what I mean when I say authenticity!
Doreen Loughlin
Doreen Loughlin
23:07 15 Nov 22
I had an outstanding experience at South Shore Diamond Exchange . Thank You to Courtney for being so patient with me while I was picking out a new setting for my diamond. I am very happy with the way my ring came out, it is stunning. I highly recommend SSDE. I will return for future purchases. Thank You Courtney for all your help, you are awesome.
Kyle k
Kyle k
18:08 21 Sep 22
I highly recommend South Shore Diamond Exchange, they made picking out an engagement ring an easy and enjoyable process. Rob and the entire team were extremely knowledgeable and attentive and listened to everything I wanted. The ring came out perfect and my fiancé loves it. I’ll be going back for all my future jewelry needs.
James Kelly
James Kelly
15:29 26 Jul 22
I had an amazing experience at South Shore Diamond exchange . I worked with Courtney and she was kind, super knowledgeable and not pushy at all. She worked with me to find the perfect engagement ring for my fiancé - who by the way was THRILLED. We came back for our wedding bands because the service and selection is so great. We will surely be back in the future as well!
Susan Kusser
Susan Kusser
21:39 22 Jul 22
I recently bought a beautiful diamond ring at South Shoe diamond exchange after loosing my diamond. I had a very pleasant experience with Rob Rose. He helped us design the perfect diamond and setting. I am forever grateful:)
Dan Trefethen
Dan Trefethen
09:35 20 Jun 22
Courtney and the staff were terrific to work with. Carefully guiding me through the process of building a ring; Courtney then went out of her way on her day off to ensure the ring I wanted was put together. Thank you!
Michael Lewkovich
Michael Lewkovich
16:16 27 May 22
Courtney was great. She took the time to show us many different options for our budget without rushing us. Great staff and atmosphere overall everyone was really nice. My wife was very happy with her purchase. Thank you again!
michaela fowler
michaela fowler
19:53 08 Apr 22
My fiancé and I had the BEST experience at south shore diamond exchange. Both my engagement ring and our wedding bands were absolutely beautiful. Rob was so knowledgeable and took the time to explain everything to us so we could make the best choices for us. Our rings are stunning and we are so thankful for his help!!
Michael Peppino
Michael Peppino
03:05 07 Apr 22
I wanted to have my diamond reset after twenty years, stopped into South Shore Diamond exchange, and found more than I ever expected. They have an amazing selection of engagement rings, and settings, stacking bands and so many beautiful pieces for any occasion, you won’t need to travel into the jewelers building to find something special and unique.I found the perfect three stone ring. My husband and I went back in when the jeweler was on the premises and he reset my ring the same day. I absolutely love it! Thank you Rob and Courtney for making the process so great for us. You’re both knowledgeable, professional, and friendly. Can’t wait for the next occasion, I already have my eye on something 🙂
Karen Burke
Karen Burke
22:00 03 Dec 21
I can’t recommend South Shore Diamond Exchange enough!!! I was thoroughly pleased with my experience from the moment I walked in. The store is beautiful and it’s clear there is a lot of care put in to every detail. I was immediately greeted by Sydney who showed great patience and care as she helped me pick out a chain for my boyfriends birthday. It was my first time buying jewelry so she really walked me through the process, helping me to make the right decision at an extremely fair price point. She was very knowledgeable, thorough, and friendly as she helped me look through their abundant variety. She even gift wrapped it after she was done, an extra step that I happily appreciated. Sydney also helped to clean two of my rings that I was wearing, which I didn’t even plan on. It was a generous surprise that showed the great customer service and care that South Shore Diamond Exchange offers.A few days later, after the chain was given as a present, a piece of the clasp broke. I reached out to Sydney who sold it to me and she generously offered to repair it for me. The turn around time was speedy and proved that I made the right choice in shopping here. The entire experience helped to solidify South Shore Diamond Exchange, and specifically, Sydney as my go to jeweler. I will certainly be returning in the future.
Anthony Arechiga
Anthony Arechiga
19:40 08 Oct 21
South Shore Diamonds are the best jeweler in the greater Boston area. We had the pleasure of having dinner with the owners and team members are they are salt of the earth people and have great jewelry at competitive pricing. I recommend all of my friends in Cape Cod and Boston area to South Shore Diamonds for best quality Engagement Rings, Diamond Jewelry and Custom Designed Jewelry! Thanks Charlie, Bob, Rob, Court and team for being great!
Daniel Rodriguez
Daniel Rodriguez
19:25 08 Oct 21
Thank you to south shore diamond exchange for an amazing experience! They made the most beautiful engagement ring for my wife. Check their diamond collection all the jewelry is beautiful.
Ed Orellana
Ed Orellana
15:20 22 Sep 21
The attention to detail and the support the team at South Shore provide is unsurpassed. After dropping off my watch that was special to me, naturally I was concerned about the outcome. You read and hear about projects coming back in disastrous conditions but not here. My GMT Master came back and frankly looks like it just came out of the box! Not only does it look brand new but moreover it works like a Rolex should, perfect. They back their work with a one year warranty and I couldn't be more pleased with a jewler. I truly recommend these guys!
Ryley High
Ryley High
19:52 10 Sep 21
The staff and owners at South Shore Diamond Exchange are exceptional. They are personable, kind and very experienced in fine jewelry. I would recommend anyone to purchase from South Shore! Five star review!
Rachel Wagler
Rachel Wagler
22:45 22 Aug 21
Charlie gave us a very nice recommendation for some diamond earrings. The transaction was very easy and seamless! Thank you for a fabulous experience!
Michael Wagler
Michael Wagler
22:44 22 Aug 21
This is by far the best Jewelry store I have ever been in. The store decor is absolutely beautifulAll the staff, including Rob were very honest and helpful. The inventory is all very nice.Best of the best !!
Stephen Berrada
Stephen Berrada
17:22 15 Aug 21
Courtney provided great help in my search for an engagement ring. Throughout the process she showed clear expertise and accommodated all of my asks. Best of all my fiancé loves the ring! You’re in good hands here.
Darren Popsie
Darren Popsie
19:37 10 Aug 21
Such a great experience!! Courtney was very helpful, when I was trying to find a birthday gift for my wife.She showed me a few options and gave me some ideas on potentially making a custom piece. It was very appreciated.Ultimately I purchased an in stock item, that I am sure my wife will love!!!Highly recommend!!!
Michelle Seyller
Michelle Seyller
16:01 28 Jul 21
I cannot say enough wonderful things about South Shore Diamond Exchange. I have been a customer for many years, and I would never use another jeweler. I recently had South Shore Diamond re-size a 45-year-old heirloom gold and lapis bracelet--not an easy task! They were able to design and create a new link whilst keeping the original integrity of the bracelet. They ensured a perfect fit, and I couldn't be happier. Thank you, Courtney, Rob, et al. You are the best!
Marc Spaulding
Marc Spaulding
18:05 01 Jul 21
I had the pleasure of working with Courtney on commissioning a custom engagement ring and it was so easy and worry-free. There was a certain design I had in mind and they turned it into a reality. I received updates with photos of the ring from the metalsmith before placing the stones which allowed me to see more of the process. The ring turned out beautiful and my fiance adores it.
Kate Doty
Kate Doty
16:05 04 Jun 21
South Shore Diamond Exchange will be my jeweler for all future needs! I went there because my brother bought an engagement ring there and had a wonderful experience working with Courtney. I had lost a diamond in my engagement ring and brought my ring to South Shore Diamond Exchange to replace the diamond. Upon closer inspection, Courtney identified that the setting was warped and more diamonds were loose. I decided to reset my engagement ring and include an additional halo.The customer service, attention to detail, pricing and turn around time exceeded all my expectations. Courtney was phenomenal to work with and was truly excited about the finished product. South Shore Diamond Exchange is fantastic and I look forward to going there for my next piece of jewelry.
Kelsey Girard
Kelsey Girard
20:46 29 May 21
Thank you to south shore diamond exchange for an amazing experience! They made the most beautiful engagement ring for me and my future husband💗
Yaz
Yaz
22:19 28 May 21
What a nice experience for my first time there.Beautiful custom made ring .Pleasant group and great customer service .Everyone should visit them for their jewelry needs.
kim whalen
kim whalen
16:54 07 Apr 21
My husband does all the searching and he found the Diamond Exchange had all excellent reviews so we went there . We were greeted immediately by Courtney Bowman. She is very knowledgeable in her craft and it was a perfect experience for myself and my husband. I had used my engagement ring to build it into our 20th anniversary ring . Courtney said she could have a beautiful ring for me , and that's just what she did! I love my new ring!! Thanks Courtney and thanks to Diamond Exchange!
Melissa Libbey
Melissa Libbey
19:59 03 Apr 21
Courtney is absolutely amazing! I love all the staff at South Shore Diamond Exchange, but she is the best. She’s extremely welcoming and friendly to all customers, and patient when helping one pick out jewelry. Prices are fair, location is great, and selection of items is excellent! Highly recommend SSDE to anyone looking for quality jewelry and nice customer service! 🙂
Billie Jo Britton
Billie Jo Britton
15:22 30 Mar 21
SSDE was great to work with! Courtney and her coworker were very patient and knowledgeable in helping us redesign my wedding ring. We turned a not so well made piece into a ring that I am happy and excited to wear!
Nicholas Golden
Nicholas Golden
21:22 26 Mar 21
Excellent jeweler! They helped me custom make a Pink Sapphire Rose Gold engagement ring that was just perfect. Courtney is just amazing, knowledgeable personable and extremely helpful.
Gail Indeglia
Gail Indeglia
00:08 17 Mar 21
I am beyond happy with the recent purchase of 2 rings from South Shore Diamond Exchange in Pembroke. The customer service (thank you Courtney) was exceptional! I will most definitely be a returning customer.
Lauren Lenihan
Lauren Lenihan
23:58 13 Feb 21
Broke my finger and had to have surgery but unfortunately had to have my wedding ring cut off. They were able fix it while making it larger for me. They even did a great job matching the pattern on the band. Very happy with the results!
Mary J
Mary J
16:25 07 Jan 21
My husband lost his wedding band (claddagh with a diamond in the center.) He said he felt like a piece of him was missing. (We have been married for 33 years). I showed pictures of it to South Shore Diamond Exchange and they were able to make an exact duplicate of it. It was the best Christmas gift ever. He said he finally felt whole again. Thank you!
Jenna Scandone
Jenna Scandone
20:43 05 Jan 21
I’ve been taking some very sentimental pieces to SSDE for years to be repaired and they always do a fantastic job. They really understand how important certain pieces are and put a great deal of thought and care into their work. Incredible selection of innovative new pieces and antique/estate items to buy as well. Hidden Gem for sure.
Jeff lanz
Jeff lanz
17:30 31 Dec 20
Very pleasant experience at Southshore! Rob, and Courtney were extremely accommodating to all of my needs and went above and beyond to to get the perfect engagement ring for me! I drove two hours from Connecticut just to deal with them and I will do it again when I purchase the bands. Definitely a five star business! Thanks guys!
Dave Phelan
Dave Phelan
23:12 18 Dec 20
I went in having no idea what to get her, but they helped me find the perfect gift. Knowledgeable employees that don’t try to upsell you. The owner of the store came over and introduced himself and thanked me for shopping there. Great people and great service.
Daniel Polvere
Daniel Polvere
00:49 16 Dec 20
Today I visited South Shore Diamond Exchange in Pembroke for the first time. For years I enjoyed jewelry shopping at Premier jewlers in Kingston where the staff was friendly and knowledgeable but the owner operators have retired this past year. I thought I would miss the welcoming not big box feel that I was used to until I walked in the door at SS Diamond Exchange. I was greeted by a pleasant sales representative that was extremely patient with my uncertainty(a husband). She listened to my ideas and helped me with a choice that I am very pleased with. I have now found a new home for all of my jewelry needs(my wife's). I highly recommend South Shore Diamond Exchange in Pembroke.
Pamela Mendes
Pamela Mendes
20:57 27 Nov 20
I have had the privilege of working with Courtney at South Shore Diamond Exchange for a couple of BIG purchases over the past couple of years. She is Super Friendly and Knowledgeable. In fact everyone I have dealt with here has been fabulous.The store doesn’t feel like a Chain Store but has a Family Jewelry Store vibe. There’s an on site Jeweler working in the Window too.I have had a few very old pieces fixed (1897 old!) and had my Engagement Ring Reset for our 30th Anniversary. It is exquisite!I also had a pendant made that I had in my Mind’s Eye and it is PERFECT.I can hardly wait to go back...I am sure I’ll think of something. :)Thank You Courtney !
Eoin Mahoney
Eoin Mahoney
22:16 13 Nov 20
I am a proud USMC DAV and I mention this because Veteran’s Day just passed. Thank you and God Bless all those who have served and continue to serve our Great Nation. South Shore Diamond Exchange is an amazing place. I moved to Marshfield and I met with Rob Rose. I spoke to him in detail about my Father who suffers from Dementia, is in a Nursing Home, and was a Disabled Vietnam Veteran. He once had a beautiful solid gold signet ring that he had made when he lived in Ireland and met my Mother. It was my Family Crest O’Mahoney. It was promised to me by my Father and his Rolex to my brother. He sold the ring years ago struggling to pay our mortgage and bills for our home and to give us an education in Catholic school. My brother was given the Rolex. I never was able to get the ring. Mr. Rose was extremely sincere and genuine in our conversation when I explained how I wanted to remake the ring as it meant a whole lot to me especially with the state my Father is in. He designed and crafted a stunning masculine signet ring with my Family Crest embedded in the ring. It came out beautifully and has made me very happy. I will cherish this ring and will pass it down from generation’s to come as was intended from the original. Mr. Rose even offered a fair and honest price even though Gold is at it’s highest. I highly recommend South Shore Diamond Exchange. Their customer service, friendliness, and professionalism is above and beyond. Thank you Rob. This is an example of how special a business like South Shore Diamond Exchange can be. I would gladly do business there again.
Joyce hart
Joyce hart
18:19 23 Oct 20
I needed a quick watch battery change and was in and out. Fast and efficient. Beautiful jewelry, too!
Kristina
Kristina
16:14 29 Sep 20
Kind staff and incredible service! Amid the COVID-19 closure of all businesses, I was 1.5 months away from my wedding and without wedding bands. Panicking, I emailed asking how much time they would need to get our rings ready if I were to pick them out as soon as they re-opened. Even when the state's re-opening plan pushed back our expectations of the store's re-opening, Rob assured me it would be no issue, and suggested we meet in the parking lot with masks. He was so accommodating and encouraged me to return a few days before my wedding to get my engagement ring polished (for free). When I did, I met Courtney, who is just as friendly and helpful. I brought in an antique watch to get her advice about repairing it, and she offered to polish that up as well! I can't say enough good things about this place and their staff.
Valerie
Valerie
17:18 26 Sep 20
It was a pleasure doing business with Rob. He made the whole experience so easy and pleasant. As someone who’s indecisive, he had nothing but patience and kindness to help me choose the right settings, and I couldn’t be happier with how my ring turned out! I will definitely be coming here for all future fixes and purchases.
Andrew Smiddy
Andrew Smiddy
23:04 11 Sep 20
I had great time shopping here salesman Rob helped me pick out engagement ring for the special occasion after looking at few we found the “one” I proposed to my girlfriend of 3 years she said yes we are currently planning our wedding
Ricky G
Ricky G
15:30 29 Aug 20
This is one of the best jewelry stores around. They are very professional and very helpful. This is the only place I will be going to in the future.
Sally Campbell
Sally Campbell
20:58 20 Aug 20
I brought my Grandmother’s 3 stone diamond ring in to be evaluated. The platinum band was very thin and I was worried about the integrity of the prongs. The salesman was great. He checked out the ring and told me the center stone was loose. He recommended resetting the ring in white gold. I had the ring back in less than two weeks. It looks fabulous. I’m so happy to know that my Grandmother’s diamonds are now secure in a beautiful setting that matches her original ring!
John Perez
John Perez
12:28 13 Aug 20
I been saving up for some time now to get someone I truly love something special. I called the south shore exchange spoke to a very phone friendly gentleman. I told him what I have, and that I was looking for something nice for my wife of 29yrs. It wasn't much that I had, but the gentleman I spoke with Rob never made me feel like I was searching in the wrong place. Well I went there a few days after speaking to Rob. As soon as we met we hit it off. He then showed me some rings in the price range i was looking to spend. We looked at quite a few rings. He then took the time to search for what what I could afford for a few dollars more. But what he then brought out caught my eye. I feel it was one of the best deals I've ever made in 66yrs of being. My family and friends loved my choice and thought I payed double of what this ring cost. And their staff there are very friendly thank you for everything.
Clash_Wavezz
Clash_Wavezz
01:16 29 Jul 20
I have nothing but good things to say about South Shore Diamond Exchange. They have been our go-to jeweler since we got engaged in 2007. We purchased a beautiful engagement ring and two wedding bands, and more recently an anniversary band. Courtney is very knowledgeable and is always friendly and accomodating. She even helped me design a ring, pendant and stud earrings from my late mother's diamond jewelry. The prices are excellent as well. We will never shop anywhere else for fine jewelry.Tricia S.
John Hopbell
John Hopbell
14:56 20 Jul 20
Great experience in purchasing a new engagement and wedding band with Courtney. Service was great & price was fair. We would buy again at the South Shore Diamond Exchange if we had it to do over. This was a custom piece(s) and Courtney did a great job helping us through the process.
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