16:14 29 Sep 20
Kind staff and incredible service! Amid the COVID-19 closure of all businesses, I was 1.5 months away from my wedding and without wedding bands. Panicking, I emailed asking how much time they would need to get our rings ready if I were to pick them out as soon as they re-opened. Even when the state's re-opening plan pushed back our expectations of the store's re-opening, Rob assured me it would be no issue, and suggested we meet in the parking lot with masks. He was so accommodating and encouraged me to return a few days before my wedding to get my engagement ring polished (for free). When I did, I met Courtney, who is just as friendly and helpful. I brought in an antique watch to get her advice about repairing it, and she offered to polish that up as well! I can't say enough good things about this place and their staff.
17:18 26 Sep 20
It was a pleasure doing business with Rob. He made the whole experience so easy and pleasant. As someone who’s indecisive, he had nothing but patience and kindness to help me choose the right settings, and I couldn’t be happier with how my ring turned out! I will definitely be coming here for all future fixes and purchases.
23:04 11 Sep 20
I had great time shopping here salesman Rob helped me pick out engagement ring for the special occasion after looking at few we found the “one” I proposed to my girlfriend of 3 years she said yes we are currently planning our wedding
15:30 29 Aug 20
This is one of the best jewelry stores around. They are very professional and very helpful. This is the only place I will be going to in the future.
20:58 20 Aug 20
I brought my Grandmother’s 3 stone diamond ring in to be evaluated. The platinum band was very thin and I was worried about the integrity of the prongs. The salesman was great. He checked out the ring and told me the center stone was loose. He recommended resetting the ring in white gold. I had the ring back in less than two weeks. It looks fabulous. I’m so happy to know that my Grandmother’s diamonds are now secure in a beautiful setting that matches her original ring!
12:28 13 Aug 20
I been saving up for some time now to get someone I truly love something special. I called the south shore exchange spoke to a very phone friendly gentleman. I told him what I have, and that I was looking for something nice for my wife of 29yrs. It wasn't much that I had, but the gentleman I spoke with Rob never made me feel like I was searching in the wrong place. Well I went there a few days after speaking to Rob. As soon as we met we hit it off. He then showed me some rings in the price range i was looking to spend. We looked at quite a few rings. He then took the time to search for what what I could afford for a few dollars more. But what he then brought out caught my eye. I feel it was one of the best deals I've ever made in 66yrs of being. My family and friends loved my choice and thought I payed double of what this ring cost. And their staff there are very friendly thank you for everything.
01:16 29 Jul 20
I have nothing but good things to say about South Shore Diamond Exchange. They have been our go-to jeweler since we got engaged in 2007. We purchased a beautiful engagement ring and two wedding bands, and more recently an anniversary band. Courtney is very knowledgeable and is always friendly and accomodating. She even helped me design a ring, pendant and stud earrings from my late mother's diamond jewelry. The prices are excellent as well. We will never shop anywhere else for fine jewelry.Tricia S.
14:56 20 Jul 20
Great experience in purchasing a new engagement and wedding band with Courtney. Service was great & price was fair. We would buy again at the South Shore Diamond Exchange if we had it to do over. This was a custom piece(s) and Courtney did a great job helping us through the process.