Testimonials- South Shore Diamond Exchange | Customer Reviews
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Mary J
Mary J
16:25 07 Jan 21
My husband lost his wedding band (claddagh with a diamond in the center.) He said he felt like a piece of him was missing. (We have been married for 33 years). I showed pictures of it to South Shore Diamond Exchange and they were able to make an exact duplicate of it. It was the best Christmas gift ever. He said he finally felt whole again. Thank you!
Jenna Scandone
Jenna Scandone
20:43 05 Jan 21
I’ve been taking some very sentimental pieces to SSDE for years to be repaired and they always do a fantastic job. They really understand how important certain pieces are and put a great deal of thought and care into their work. Incredible selection of innovative new pieces and antique/estate items to buy as well. Hidden Gem for sure.
Jeff lanz
Jeff lanz
17:30 31 Dec 20
Very pleasant experience at Southshore! Rob, and Courtney were extremely accommodating to all of my needs and went above and beyond to to get the perfect engagement ring for me! I drove two hours from Connecticut just to deal with them and I will do it again when I purchase the bands. Definitely a five star business! Thanks guys!
Dave Phelan
Dave Phelan
23:12 18 Dec 20
I went in having no idea what to get her, but they helped me find the perfect gift. Knowledgeable employees that don’t try to upsell you. The owner of the store came over and introduced himself and thanked me for shopping there. Great people and great service.
Daniel Polvere
Daniel Polvere
00:49 16 Dec 20
Today I visited South Shore Diamond Exchange in Pembroke for the first time. For years I enjoyed jewelry shopping at Premier jewlers in Kingston where the staff was friendly and knowledgeable but the owner operators have retired this past year. I thought I would miss the welcoming not big box feel that I was used to until I walked in the door at SS Diamond Exchange. I was greeted by a pleasant sales representative that was extremely patient with my uncertainty(a husband). She listened to my ideas and helped me with a choice that I am very pleased with. I have now found a new home for all of my jewelry needs(my wife's). I highly recommend South Shore Diamond Exchange in Pembroke.
Pamela Mendes
Pamela Mendes
20:57 27 Nov 20
I have had the privilege of working with Courtney at South Shore Diamond Exchange for a couple of BIG purchases over the past couple of years. She is Super Friendly and Knowledgeable. In fact everyone I have dealt with here has been fabulous.The store doesn’t feel like a Chain Store but has a Family Jewelry Store vibe. There’s an on site Jeweler working in the Window too.I have had a few very old pieces fixed (1897 old!) and had my Engagement Ring Reset for our 30th Anniversary. It is exquisite!I also had a pendant made that I had in my Mind’s Eye and it is PERFECT.I can hardly wait to go back...I am sure I’ll think of something. :)Thank You Courtney !
Eoin Mahoney
Eoin Mahoney
22:16 13 Nov 20
I am a proud USMC DAV and I mention this because Veteran’s Day just passed. Thank you and God Bless all those who have served and continue to serve our Great Nation. South Shore Diamond Exchange is an amazing place. I moved to Marshfield and I met with Rob Rose. I spoke to him in detail about my Father who suffers from Dementia, is in a Nursing Home, and was a Disabled Vietnam Veteran. He once had a beautiful solid gold signet ring that he had made when he lived in Ireland and met my Mother. It was my Family Crest O’Mahoney. It was promised to me by my Father and his Rolex to my brother. He sold the ring years ago struggling to pay our mortgage and bills for our home and to give us an education in Catholic school. My brother was given the Rolex. I never was able to get the ring. Mr. Rose was extremely sincere and genuine in our conversation when I explained how I wanted to remake the ring as it meant a whole lot to me especially with the state my Father is in. He designed and crafted a stunning masculine signet ring with my Family Crest embedded in the ring. It came out beautifully and has made me very happy. I will cherish this ring and will pass it down from generation’s to come as was intended from the original. Mr. Rose even offered a fair and honest price even though Gold is at it’s highest. I highly recommend South Shore Diamond Exchange. Their customer service, friendliness, and professionalism is above and beyond. Thank you Rob. This is an example of how special a business like South Shore Diamond Exchange can be. I would gladly do business there again.
Joyce hart
Joyce hart
18:19 23 Oct 20
I needed a quick watch battery change and was in and out. Fast and efficient. Beautiful jewelry, too!
Kristina
Kristina
16:14 29 Sep 20
Kind staff and incredible service! Amid the COVID-19 closure of all businesses, I was 1.5 months away from my wedding and without wedding bands. Panicking, I emailed asking how much time they would need to get our rings ready if I were to pick them out as soon as they re-opened. Even when the state's re-opening plan pushed back our expectations of the store's re-opening, Rob assured me it would be no issue, and suggested we meet in the parking lot with masks. He was so accommodating and encouraged me to return a few days before my wedding to get my engagement ring polished (for free). When I did, I met Courtney, who is just as friendly and helpful. I brought in an antique watch to get her advice about repairing it, and she offered to polish that up as well! I can't say enough good things about this place and their staff.
Valerie
Valerie
17:18 26 Sep 20
It was a pleasure doing business with Rob. He made the whole experience so easy and pleasant. As someone who’s indecisive, he had nothing but patience and kindness to help me choose the right settings, and I couldn’t be happier with how my ring turned out! I will definitely be coming here for all future fixes and purchases.
Andrew Smiddy
Andrew Smiddy
23:04 11 Sep 20
I had great time shopping here salesman Rob helped me pick out engagement ring for the special occasion after looking at few we found the “one” I proposed to my girlfriend of 3 years she said yes we are currently planning our wedding
Ricky G
Ricky G
15:30 29 Aug 20
This is one of the best jewelry stores around. They are very professional and very helpful. This is the only place I will be going to in the future.
Sally Campbell
Sally Campbell
20:58 20 Aug 20
I brought my Grandmother’s 3 stone diamond ring in to be evaluated. The platinum band was very thin and I was worried about the integrity of the prongs. The salesman was great. He checked out the ring and told me the center stone was loose. He recommended resetting the ring in white gold. I had the ring back in less than two weeks. It looks fabulous. I’m so happy to know that my Grandmother’s diamonds are now secure in a beautiful setting that matches her original ring!
John Perez
John Perez
12:28 13 Aug 20
I been saving up for some time now to get someone I truly love something special. I called the south shore exchange spoke to a very phone friendly gentleman. I told him what I have, and that I was looking for something nice for my wife of 29yrs. It wasn't much that I had, but the gentleman I spoke with Rob never made me feel like I was searching in the wrong place. Well I went there a few days after speaking to Rob. As soon as we met we hit it off. He then showed me some rings in the price range i was looking to spend. We looked at quite a few rings. He then took the time to search for what what I could afford for a few dollars more. But what he then brought out caught my eye. I feel it was one of the best deals I've ever made in 66yrs of being. My family and friends loved my choice and thought I payed double of what this ring cost. And their staff there are very friendly thank you for everything.
Clash_Wavezz
Clash_Wavezz
01:16 29 Jul 20
I have nothing but good things to say about South Shore Diamond Exchange. They have been our go-to jeweler since we got engaged in 2007. We purchased a beautiful engagement ring and two wedding bands, and more recently an anniversary band. Courtney is very knowledgeable and is always friendly and accomodating. She even helped me design a ring, pendant and stud earrings from my late mother's diamond jewelry. The prices are excellent as well. We will never shop anywhere else for fine jewelry.Tricia S.
John Hopbell
John Hopbell
14:56 20 Jul 20
Great experience in purchasing a new engagement and wedding band with Courtney. Service was great & price was fair. We would buy again at the South Shore Diamond Exchange if we had it to do over. This was a custom piece(s) and Courtney did a great job helping us through the process.
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